Frequently Asked Questions

Follow the instructions for the selected product because printed peel-and-stick graphics, cut vinyl with transfer film and multi-panel murals use different methods.

1. Measure and plan the position.
2. Use a clean, dry, stable and fully cured surface.
3. Remove dust, grease, wax and silicone using a surface-compatible method.
4. Apply gradually without stretching the material.
5. Inspect the edges and follow any product-specific waiting period before cleaning.

Wait until the paint is fully cured according to the paint manufacturer’s instructions. Paint that feels dry can still contain moisture or remain chemically active. Applying adhesive film too early can cause poor adhesion or paint damage during removal.

Adhesion is less predictable on texture. Fine texture may work with some materials, while pronounced orange-peel texture, rough plaster, brick and uneven filler reduce contact and can cause lifted edges. Send a close photograph and test a small sample when possible.

Only when the selected material is suitable for the environment. Check humidity, direct water, heat, grease, sunlight, temperature changes and cleaning requirements. A product described as wipeable is not automatically suitable for a shower zone or exterior use.

Only when the wallpaper is smooth, clean, firmly bonded and compatible with the adhesive. Removal can lift or mark wallpaper. Avoid delicate, loose, textured or recently installed wallpaper and test a discreet area first.

Wall stickers can be used as room decoration, but they are not toys. Keep backing paper and small separate elements out of reach, do not place loose pieces where a child can pull them off, and follow the product’s material and placement guidance.

Removal depends on the adhesive, paint, preparation, installation period and environment. A universal residue-free or damage-free result cannot be guaranteed. Some products can be repositioned during installation, but that does not mean they can be stored and reused later.

Test an inconspicuous area, lift an edge and peel slowly at a low angle. Moderate warmth can help some pressure-sensitive adhesives only when the product instructions allow it. Stop if paint or wallpaper begins to lift, and use residue cleaners only after checking compatibility with the surface.

Use the care guidance for the selected product. Avoid abrasive tools, strong solvents and unapproved household chemicals. When cleaning is supported, use a soft cloth and a method compatible with both the decal and the underlying surface. Stop if an edge lifts or the finish changes.

Service life depends on the film, print protection, surface preparation, installation quality, sunlight, heat, humidity, cleaning and handling. Use the durability information on the selected product page rather than a universal lifespan claim.

Transfer film keeps separate letters and cut shapes aligned during installation. After the vinyl has bonded to the surface, the transfer film is removed slowly. It is not the permanent visible layer of the finished graphic.

Measure the usable width and height in more than one place. Record doors, windows, sockets, furniture, slopes, handles and other obstacles. For a mural, window or vehicle project, send a straight-on photograph with a visible reference measurement.

Available dimensions depend on the design, material, production method and intended surface. Large graphics can need numbered sections. Send the required finished width and height when the listed sizes do not suit the project.

Custom requests are reviewed individually. Send the finished dimensions, quantity, intended use, delivery country and the largest original artwork file available. The customer must have the right to reproduce submitted logos, photographs, fonts and other protected content.

Artwork should match the finished size, production method and cut path. Logos and lettering are best supplied as vector paths. Photographs need enough pixel dimensions at the final print size. Fonts should be outlined or legally supplied, and linked images should be embedded.

Vector PDF, SVG, EPS or AI files are preferred for logos, lettering and cut graphics. For photographs and painted artwork, send the largest original JPEG, PNG or TIFF file available. Do not enlarge a small web image and assume it becomes suitable for a large print.

Screens and printed vinyl use different colour systems, and displays look different from one another. Small differences are normal. For brand-critical or colour-sensitive work, provide a defined colour reference and request a physical sample or proof where appropriate.

Orders are generally produced within 1–3 business days before dispatch. Custom, unusually large, multi-version or technically complex orders can require additional time. Any material change to the agreed schedule is communicated to the customer.

Decords offers free standard worldwide shipping with no minimum order. No separate standard delivery charge is added at checkout. Optional faster services and additional carrier costs caused by an address correction, failed delivery, return to sender or reshipment are not part of the free first standard shipment.

Tracking information is sent when the selected service includes tracking. Monitor the carrier status and notifications, especially when a parcel is redirected to a pickup point. Use the Track Your Order page or contact Decords with the order number if the status looks incorrect.

Contact info@decords.com with the order number and tracking number. Check the delivery location, household members, reception area and carrier notifications first. Decords will review the tracking and open a carrier investigation where appropriate before confirming the remedy.

Contact Decords before sending anything and include the order number. Eligible unused standard items can be returned under the 90-day commercial return policy. Custom, personalised, sale and special-order products are normally excluded from change-of-mind returns unless required by law. Request the correct return instructions and address.

After an approved return is received and inspected, the refund is sent to the original payment method. The time needed for it to appear depends on the bank or payment provider. Mandatory statutory deadlines remain unaffected.

Contact Decords promptly with the order number, a description and clear photographs where possible. The issue will be assessed and the appropriate remedy provided under applicable law and store policy. Do not discard or alter the item before receiving instructions when evidence may be needed.

The voluntary two-year commercial warranty applies only to eligible products and verified issues covered by the product-specific terms. Keep the order confirmation and supporting photographs. Registration helps connect the purchase details but does not replace mandatory consumer rights.

Yes. Suitable volume and business projects are reviewed individually. Send the product type, finished dimensions, quantity, surface, environment, artwork, delivery destination, deadline and any installation requirements for a project-specific quotation.